FAQ
Payment Related Questions Both Pypal and Credit Card are ok. Of course. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases. Soon after you pay for your item, it will be billed. You don't have to pay any other fees except your order shipping fee. But Brazil customers need to provide personal tax ID, so as to ensure the safe arrival of the goods. After the payment, PP page will be immediately displayed transaction records, you can search by log in your personal accounts. Firstly: We do not accept debit card payments currently. The main Payment is PP and credit cards.
Secondly: Whether the card has sufficient balance.
Thirdly: Whether the credit card you hold has some problems in credibility. Order Related Questions 1. Login in or Register an account on our website
2. Search items through the search bar or Choose products in the classification
3. Add Items To Cart
4. Proceed To Checkout
5. Place Order
Before making the order, you can modify the product information, Before issuing the order, you can modify the logistics information.
• Standard Order: It will take around 12 working days to produce your wigs.
• Lace Front Wigs Order: It will take 15 working days to produce your wigs.
• Full Lace Wigs Order: It will take 18 working days to produce your wigs.
• Monofilament Wigs Order: It will take 22 working days to produce your wigs.
We will send the track number to you soon after we post the wig to you. Then you can track it. Shopping Related Questions Generally speaking, it is. All the customers wish so, so do we. But something we need to explain. Not all the computer displays shows the same and we also cannot ensure there is no extrusion during shipping. If these happens, we suggest you bring your wig to a professional hairdresser to take a care for the wig. The size chart is next to the ADD TO CART button. We also have size chart at the bottom of the site. Click it and you will have a reference. Both the button of our website and the product page shows the colour guide. You can have a look before you place order. Wigs and hairpieces should compliment the shape of your face. If you are not sure about which wig style will be most flattering on you, use the following suggestions as a guide to find a wig that works with your face shape. Here,we show seven different face shapes, diamond, heart, oblong, oval, pear, round, and square, and what wig styles are most appropriate for those face shapes. To determine your face shape, look into a mirror and pull your hair back. Compare your face shape to our illustrations. All the wigs come in 130% Free Shipping for all wigs order. Sorry, all wigs here are custom made, we can do it for you as you required without any extra charges. Yes, you can. Please send us your special requires soon after you finish the payment. Then we will produce the wig as you require.. Yes. If you have the intension, You can contact us for further discussions. Yes, you will get $5 if you sign up. Refund & Returns Related QuestionsWe aimed to show all our customers with nice looking and comfirtable wearing wigs. So yours satisfaction is the most important thing to us. If you do not satisfy with the wigs from our companies, please contact us by email or live chat first within 7 days of receipt. Please send us some photos of the wig to state your problems first, then we will check it with the factory for you. We will offer return policy for you if there are problems in the wig.Thanks for your cooperation.Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent with Royal Mail. We are so sorry to say that we are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
•All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging and tags attached.
•All items must be sent back within 15 days of receipt.
•Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
•Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
•Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.
At our website, your complete satisfaction is our top priority. We offer the change instruction. Before you want to rchange the goods, please contact us to discuss the problem you are concerned about first. If it is the mistake of our companies, we can offer changing policy for you. If it is your mistake, we are so sorry to say that it will be unacceptable. If you inisit to exchange another one in this situation, you need to pay 40% of the cost as the material fee, for all the wigs here are custom made.
Generally speaking. All the items are checked to be well before the delivery. If it is the wrong item, you can contact us to make sure it. If so, we will sent the right item to you to exchange the wrong item. If what happens due to the delivery, I suggest you to contact the Courier companies. About our site Yes, we base in USA. But sorry to say that we only do online business right now. Firstly: We have long-term cooperation suppliers, all the wigs at here are come from the factory directly.
Sencondly: We puerile mode of operation, in order to meet more customers' needs. Common Wig Terms 1：Capless wigs are the most common and affordable design. Wefts of hair are sewn onto the cap, which has a closed lace layer at the crown. The hair is cut and styled into a specific style and the crown is often teased or crimped so you cannot see down through to the cap. This type of cap often gives the hair volume at the crown.
2：Lace Front wigs create the illusion of natural hair growth along the hairline. This adds to the natural appearance of a wig and allows for styling away from the face. Some come pre-trimmed and are ready to wear while others will require some personalization
3：Full Lace caps allow each hair to move freely for the most natural look. The whole cap is hand tied and it is very comfortable to have a full lace wig,so the full lace cap is more expensive.
4: Monofilament caps offer a very natural look with parting versatility. The mesh material gives the illusion of hair growth from the scalp and allows for individual, hand-tied hair. As a result, hair can be parted and combed in different directions. Monofilament wigs can be monofilament at the part, crown or entire top of wig. Cap Features
| 100% Hand-Tied | Monofilament | Lace Front | Basic Cap |
|---|---|---|---|
 |
 |
 |
 |
|
|
|
|
There are advantages to both and many people choose to have human hair and synthetic hair wigs on hand for different circumstances. Human Hair offers the most natural look and feel. It is remarkably soft with a shine and movement that is not easily duplicated in synthetic hair. It is also extremely versatile. Human Hair can be cut and styled to suit your personal tastes. And while it can be a more expensive pick, with the proper care, it is also more durable and can last over a year. With technological advances, synthetic hair has come a long way in recent years. In some cases it is difficult to tell the difference -- the denier and texture are such that they feel almost like human hair. As a matter of fact, with some of the higher quality synthetic pieces, you would never know they were not natural human hair if you didn’t have the human hair right next to it to compare! Advantages of short wigs
1: Easy to wear and care.
2:It is cheaper than long wigs.
3:It looks very skilful when women wear short wigs
4:It is cool to wear a short wig in summer.
5: It is convenient for working. Disadvantages of short wigs It is difficult to care if the hairstyle is complex. Advantages of long wigs 1: It looks elegant and athletic
2:You can tie it up to change a style
3: It is warm to wear in winter.
4: Easy to care. Disadvantages of long wigs 1: It is expensive
2:It is difficult to wash a long wig
We recommend human hair full lace wigs and mono human hair wigs. These two kinds wigs are natural looking and comfortable feels. Care Instructions .Cleaning the Human Hair Wigs
Human hair wigs is durable, generally costs more, and has the most natural look and feel of any wig you can buy. And can be dyed and treated the same as any human hair that grows from the scalp.
.Detangle Gently remove tangles using a wide tooth comb, working gradually from the ends to the base.
.Rinse Rinse with cool water to remove shampoo. Gently press with a towel to remove excess water. Do not rub or wring.
.Wash submerges your wig in cool water. Mix in a small amount of Shampoo for synthetic hair. Soak your wig for 3-5 minutes. Gently swirl without rubbing.
.Rinse Rinse with cool water to remove shampoo. Gently press with a towel to remove excess water. Do not rub or wring.
.Condition Condition Distribute Pure Care Hydra Conditioner or Pure Care Intensive Recovery Mask (every 5-6 conditions) evenly throughout hair.
.Rinse Rinse with cool water to remove shampoo. Gently press with a towel to remove excess water. Do not rub or wring.
Dry & condition Dry & condition Place on a folding wig stand, spray with a Leave-in Conditioner, and allow to air dry. DO NOT WRING OR SQUEEZE.
Caring for your wig, Fall or Comb Add-on.
We recommend our customers to comb a wig from the bottom to the top. In order to prevent hair falling. How to store your wig? A wig cap is need. It will remains the hairstyle of the wig. How to style your wig? Professional suggestion-Go to a hairdresser. If you want to diy at home, we suggest you use a comb and a spray to make your hairstyle. As well designed as our wigs and hair pieces are, on occasion a little trim or a reshape might be just the thing to ensure the wig / hairpiece sits perfectly with your face shape. Also, lots of the fringes on our wigs are long so that they can be brushed to the side and you may want to change the fringe so that it goes straight across your forehead. If you choose to cut your wig we advise you take it to the hair dressers so that you can put it on and the hairdresser can cut it whilst you are wearing it. We strongly advise against you cutting a piece yourself unless you are a qualified hairdresser . The hairdresser will be able to advise you on what will and won't look good with the style of wig you have purchased. If you want to bring a new lease of life back into your wig the we advise you follow our 'Care Instructions' as this will make your wig look shinier and healthier. Instructions
1:Wash the human hair wig to remove any product buildup or dirt and oils. Allow the wig to air-dry, or blow-dry 24 hours before coloring the wig.
2:Use a large-tooth comb to separate the human hair into four sections. Comb the human hair wig to eliminate tangles.
3:Use an at-home coloring system. Mix the color mixture in a plastic bowl or add system contents to the bottle provided. The process is easy: Simply follow the directions provided by the manufacturer. In most cases, you must combine a colorant to a color developer. An after-color conditioner will be applied later.
4:Mix content thoroughly and then put on gloves. Open a window for ventilation.
5:Place the human hair wig on a Styrofoam mannequin head, if available. Pull down on the human hair wig to secure to the head. Avoid pulling the hair, as the wig may slide off the mannequin head.
6:Add color, starting at the top of the wig. Think of the top of the wig, where it is woven or sewn into the cap or lining, as the root of the wig. Always apply from the top and move around the crown of the human hair wig. Once the crown is covered, move down each section, working your way to the ends of the human hair. Then move to the next section.
7:Allow the dye to sit for no more than 25 minutes. Human hair is subject to drying, breakage and loss of sheen. Avoid overprocessing your human hair wig by following the directions provided.
8:Aid a light conditioner to the hair for 3 minutes. Dry and then style as needed Note: As synthetic hair dyeing needs professional chemical dyes and vat, so we do not recommend that you to dye a synthetic wig by yourself at home. If you really have this needs, you can go to a barber shop, and find a professional dyeing master, they will give you professional advice .
Both human hair and synthetic wigs can be washed, they also has a waterproof function. But it not means they can be soaked in water for a long time, Long time soaking will damage the wig no matter how good it is.
“How to use” is attached at our product page, do it as we suggested.
Using time of human hair wigs:3-4 years
Using time of synthetic wig:6-12 months